Please note that all inbound and outbound calls are recorded to assist with improving our services and for training and monitoring purposes.
Information regarding the collection of personal data:
Manfred Sauer UK Ltd
Unit 3 io Centre
Lodge Farm Industrial Estate
You have the following rights towards us regarding the personal data that refer to you:
- Right to access
- Right to correction or deletion
- Right to restriction of processing
- Right to object against the processing
- Right to data portability
You also have the right to lodge a complaint against us with a supervisory authority regarding the processing of your personal data.
Where is the information collected from?
Manfred Sauer UK and Manfred Sauer Care collect data about you from a variety of sources:
- Direct interaction with you (e.g., at our premises, meetings, clinic environment, home visits, phone calls, emails, at exhibitions)
- When visiting our online sites (website with the use of online forms, engaging with us on social media and other platforms)
- Via a third party (e.g., hospitals and health care providers)
What data we collect:
- Job Title if applicable
- Hospital if applicable
- Referrer information if applicable
- Contact details (e.g., email address and telephone number(s)
- GP/Prescribers contact details
- Medical procedure if applicable
- Products required and Size
- Samples which have been requested
How do we process the information?
Manfred Sauer and Manfred Sauer Care process personal information to understand your requirements and to provide an efficient and professional service, and for the following reasons:
- To supply and dispatch your orders including sample requests
- Processing and dispatching prescription requests
- For internal record keeping
- To improve our products and services
- For promotional purposes, information regarding new products and services
- Market research and product development
At Manfred Sauer we are committed to ensuring your information is secure. We are Cyber Essentials Plus certified which provides additional security to prevent unauthorised access or disclosure along we robust policies and procedures to safeguard and secure your data.
We outsource some of our marketing services to a third party – Fuel Marketing. Whilst we remain the data controller for personal data relating to our clients, we also have “processor” responsibilities alongside Fuel Marketing. We can confirm that Fuel Marketing will be responsible for data selection and targeting for emailing and mailing activities, as well as marketing segmentation and automating communications. To do this they will have controlled access to our prospect, contact and client databases including personal and transactional data. We can confirm that they have implemented appropriate security measures to ensure the privacy, safety, and security of the data including password protected access, daily back-ups and encryption. As well as having a client contract in place with Fuel Marketing, they are also bound by strict terms and conditions of business and an NDA.
We use social media to engage with users and the Manfred Sauer UK website links to our Facebook, Twitter, Instagram, and LinkedIn pages. We do not keep any specific data that identifies you as an individual user but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.
Cookies are small files which are saved to the user’s computer hard drive, that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different sections of the website. For more information regarding Cookies, please visit www.aboutcookies.org
Cookies we use
The cookies we use are shown in this table below.
|Google Analytics Cookies||Region capture, time on site, pages viewed on our site.||26 Months|
Links to other Websites
We will report any unlawful breach of data as required by the GDPR within 72hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control has been compromised. If the breach is classified as “high risk” we will notify all data subjects concerned using an appropriate means of communication.
We may ask for your permission to publish your comments in relation to products and services we have provided to you. If we choose to publish these on our website or other promotional material including our Newsletter, we will not publish any personal data that identifies you individually.
If you want to raise a concern about the use of your data, you can contact us by email to firstname.lastname@example.org alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113 or see the options for reporting issues on https://ico.org.uk/your-data-matters/raising-concerns
Changes to this policy