Privacy Policy 

This Privacy Policy explains how Manfred Sauer UK Ltd collects, processes and protects your personal data. Manfred Sauer UK Ltd is committed to ensuring personal data and privacy is always protected.

Telephone Communication:

Please note that all inbound and outbound calls are recorded to assist with improving our services and for training and monitoring purposes.

Information regarding the collection of personal data:

Manfred Sauer UK Ltd
Unit 3 io Centre
Barn Way
Lodge Farm Industrial Estate
Northampton
NN5 7UW

and its affiliated subsidiaries (Manfred Sauer Care) is collecting and using personal data. This covers information about our employees, customers, health care professionals, wholesalers, end users and all those acting on behalf of or that have had engagement with Manfred Sauer. This Privacy Policy applies to the collection and use of personal data in general and complies with data privacy law, including the EU General Data Protection Regulation (GDPR).

Your rights

You have the following rights towards us regarding the personal data that refer to you:

• Right to access
• Right to correction or deletion
• Right to restriction of processing
• Right to object against the processing
• Right to data portability

You also have the right to lodge a complaint against us with a supervisory authority regarding the processing of your personal data.

 

Where is the information collected from?

Manfred Sauer UK and Manfred Sauer Care collect data about you from a variety of sources:

• Direct interaction with you (e.g., at our premises, meetings, clinic environment, home visits, phone calls, emails, at exhibitions)
• When visiting our online sites (website with the use of online forms, engaging with us on social media and other platforms)
• Via a third party (e.g., hospitals and health care providers)

What data we collect:

• Name
• Job Title if applicable
• Hospital if applicable
• Referrer information if applicable
• Address
• Contact details (e.g., email address and telephone number(s)
• GP/Prescribers contact details
• Medical procedure if applicable
• Products required and Size
• Samples which have been requested

How do we process the information?

Manfred Sauer and Manfred Sauer Care process personal information to understand your requirements and to provide an efficient and professional service, and for the following reasons:

• To supply and dispatch your orders including sample requests
• Processing and dispatching prescription requests
• For internal record keeping
• To improve our products and services
• For promotional purposes, information regarding new products and services
• Market research and product development

Security

At Manfred Sauer we are committed to ensuring your information is secure. We are Cyber Essentials Plus certified which provides additional security to prevent unauthorised access or disclosure along we robust policies and procedures to safeguard and secure your data.

Sharing Information

Disclosure

We do not share, sell, or distribute your data to third parties except for outsourcing our Marketing activities to Fuel Marketing (please see below Marketing) or as contractually agreed with you or as provided in this Privacy Policy. We disclose your personal information if we are required to do so by law.

Marketing

We outsource some of our marketing services to a third party – Fuel Marketing. Whilst we remain the data controller for personal data relating to our clients, we also have “processor” responsibilities alongside Fuel Marketing. We can confirm that Fuel Marketing will be responsible for data selection and targeting for emailing and mailing activities, as well as marketing segmentation and automating communications. To do this they will have controlled access to our prospect, contact and client databases including personal and transactional data. We can confirm that they have implemented appropriate security measures to ensure the privacy, safety, and security of the data including password protected access, daily back-ups and encryption. As well as having a client contract in place with Fuel Marketing, they are also bound by strict terms and conditions of business and an NDA.

Social Media

We use social media to engage with users and the Manfred Sauer UK website links to our Facebook, Twitter, Instagram, and LinkedIn pages. We do not keep any specific data that identifies you as an individual user but hold details of our followers on these platforms. You should refer to the Privacy Policies of these channels to understand how they treat your data in relation to linking to our site.

Facebook: https://www.facebook.com/privacy/explanation
Twitter: https://twitter.com/en/privacy          
LinkedIn: https://www.linkedin.com/legal/privacy-policy
Instagram: https://www.instagram.com/about/legal/privacy
If you send us a direct message via social media, the details may be retained by us only as relevant to any ongoing contract or to further our legitimate business interests or as required for legal purposes. The third-party provider may also retain details in accordance with their Privacy Policy.

Cookies

Cookies are small files which are saved to the user’s computer hard drive, that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience when navigating the website. Session cookies may be used to validate your access to different sections of the website. For more information regarding Cookies, please visit www.aboutcookies.org

Disabling Cookies

If you are uncomfortable with the use of cookies, you can disable cookies on your device by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your device. You can also delete any cookies that are already stored on your device.

Consent

If you accept the use of Cookies on this website, you consent to the processing of data about you by us. You have the right to withdraw your consent at any time by emailing helpline@manfred-sauer.co.uk.

How we use Cookies

Manfred Sauer UK Ltd website uses cookies to help identify and track visitors, their usage of the website, and their website access preferences. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer or device. This complies with the UK legislation which requires that explicit consent is given by users before reading files are left, or applied, on a user’s computer or device.

We do not use cookies to collect any information that identifies you personally.

Cookies we use

The cookies we use are shown in this table below.

Cookie	Use	Retention period
Google Analytics Cookies	Region capture, time on site, pages viewed on our site.	26 Months

Analytics

Manfred Sauer UK Ltd uses tracking software provided by Google Analytics to monitor its visitors, and to better understand how they use the site. This software uses cookies to track visitor’s usage. The software will save a cookie to the user’s hard drive in order to track and monitor engagement and usage of the website. The cookie will not store, save, or collect personal information. More information regarding Google Analytics use of cookies is available at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. Google’s privacy policy can be found at https://policies.google.com/privacy

Ecommerce 

Manfred Sauer’s website has a checkout basket to assist the user’s in requesting samples, to enable us to have this we use an Ecommerce software to manage the checkout basket, their privacy policy is available at https://www.ecommercetemplates.com/privacy.asp.

Links to other Websites

Our website contains links to other websites of interest. However, once you leave our site via one of the links, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this Privacy Policy.

Data Breaches

We will report any unlawful breach of data as required by the GDPR within 72hours of the breach occurring, if it is considered that there is an actual, or possibility, that data within our control has been compromised. If the breach is classified as “high risk” we will notify all data subjects concerned using an appropriate means of communication.

Testimonials

We may ask for your permission to publish your comments in relation to products and services we have provided to you. If we choose to publish these on our website or other promotional material including our Newsletter, we will not publish any personal data that identifies you individually.

Complaints

If you want to raise a concern about the use of your data, you can contact us by email to helpline@manfred-sauer.co.uk alternatively, you can formally raise a concern or complaint to the Information Commissioner’s Office (ICO) directly on 0303 123 1113 or see the options for reporting issues on https://ico.org.uk/your-data-matters/raising-concerns

Changes to this policy

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. You will be deemed to have accepted any changes to the terms of the privacy policy on your next visit of the website following the amendment.